Your Scope

As an Account and Product Support Officer, you are part of our Ardo Group Sales Support Team, which monitors a worldwide customer portfolio within the food industry, retail and foodservice markets. Our group sales support team is a separate branch within the Customer Excellence Team.   As an Account and Product Support Officer you are the central point of contact for the sales manager, customer service and the customer with regards to product support, contract & forecast follow-up, SLA follow-up, etc. You are the customer's contact for commercial related questions in the sales manager's absence.  You build strong business relationships and proactively monitor and improve customer satisfaction. You dare to jump and take opportunities by analyzing the market & customer data. You communicate your customer insights to the sales manager, and you assist to translate them into business & account plans. In this role you interact frequently with customer service, sales & supply chain to guarantee a correct follow-up & gain internal support for your customers.   You will become part of a team that is in full growth. The Group Sales Support Team has recently been created to function as a center of expertise – to service local customers and the big customers with an international character. Because of this evolution, and with the right attitude and drive, you can count on career opportunities within Ardo.  In this role you will report to the Customer Excellence Team leader.  The scope of the role:   

• Proactively collaborate and support account managers by managing and analyzing customer files, market data and product portfolio's and prepare customer meetings  
• In collaboration with the account managers you monitor and follow up tenders and quotations and you manage customers’ questionnaires and sustainability reports 
• Take the lead in communication with the customer concerning article forms, action proposals, arranging sample shipments for new packaging, etc. Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution 
• You provide periodic reports on turnover, assortment, profitability, customized reports, both for internal use as for the customer 
• Pricing management: 
  • You prepare quotations for the account managers  
  • Promo management (forecasting and analyzing)   
  • Accurate SLA follow-up of your customers  
  • Item screenings coordination & follow-up (EU & Export) of packaging, article creations, first productions, NPD sample. You coordinate the introduction of new products (collaboration with marketing, data management, supply chain)
• You coordinate small customer projects and are the internal communicator for customer related questions (such as QA, internal data, material statuses).